Broader connectivity options will drive the emergence of new managed securitysolutions

"Outsourcing is no longer simply or even primarily about managing IT assets, butrather about managing the capability that those IT assets deliver to thecorporate consumer to generate greater productivity," says Guevel. "Thechallenge service providers face is delivering our clients support that is notmeasured against narrowly defined service level agreements. It must be a newkind of service, based on integrating at-home and at-work technology for oneseamless experience that helps these next-generation end-users be moreproductive." 3. Broader connectivity options will drive the emergence of new managed securitysolutions.A mobile workforce increasingly using consumerized technology to accesssensitive business information stored on remote devices raises a considerablesecurity challenge. In 2009, Guevel predicts enterprises will increasingly turn to service providersthat can help them secure this new decentralized environment and businessinformation while reducing their cost of operations.

Such next-generationsecurity services could include "microperimeterization," an emerging technologythat provides security in a distributed environment. Formerly, an ITorganization would create one unchanging security perimeter, creating silos ofsecure but unshareable information. Now, new solutions enable perimeters to besecured at the micro level, enabling different levels of access at finite pointson the network. "Securing information and access in a decentralized and mobile environment isexpensive because it requires complex IT configurations, and clients are oftenconcerned that they dont have the in-house expertise to deploy them," saysGuevel. "By relying on an expert partner with the advanced knowledge and theright infrastructure to provide next-generation security services, enterpriseclients can reduce expenses, liberate their IT organizations from securitymanagement tasks and, most importantly, empower customer-facing employees togenerate business in a decentralized but highly secure environment." 4. Sustainable technology will continue to gain momentum in outsourcingengagements as the business justification for it becomes more demonstrable.In 2009, service providers will increasingly adopt sustainable "green" IT intheir outsourcing solutions both in the data center and in distributed workplaceenvironments.

"Clients tell us they want to understand how sustainable technology benefitsthem, whether they own it or leverage a service providers green IT," saysGuevel. "A key driver for accelerated adoption will be the emergence of moresophisticated modeling tools that can demonstrate the business and socialbenefits of environmentally friendly solutions for both the provider and theoutsourcing client. Also, this growing realization of the value of sustainableIT, combined with a new presidential administration and changes in the politicallandscape in the US, could well make "green" IT credentialing a factor inclients selection of outsourcing providers." The proliferation of innovative "green" IT technologies from smaller startupcompanies will also prove beneficial to outsourcing service providers andclients alike in 2009. Guevel says, "Theres a lot of green innovationoccurring out there, especially among smaller specialist firms. This will surely lead to more economical, end-to-endgreen outsourcing solutions for enterprise clients." About UnisysUnisys is a worldwide information technology services and solutions company.